Terms and Conditions – Sanco Grup Online Store

This document sets out the terms and conditions applicable to the use of the Sanco Grup online store and to the purchase of products sold through it.

By using this website and placing an order, you confirm that you have read and understood the applicable Terms and Conditions. If a separate agreement containing specific provisions has been concluded between the parties, the provisions of that agreement shall prevail in respect of the matters governed by it.

1. Merchant information

The online store is operated by:

Sanco Grup SRL
Trade Register No.: J2003002323403
VAT No.: RO15215318
Registered office: 15 Nerva Traian Street, Building M69, Apartment 50, District 3, Bucharest, Romania
Phone: +40 752 645 008
E-mail: office@sancogrup.ro

2. Use of the online store

The sancogrup.ro website may be used to browse products, request information or quotations and place orders online.

Users are responsible for providing accurate and complete information when creating an account, requesting a quotation or placing an order.

Sanco Grup reserves the right to update information regarding products, prices, availability and commercial terms whenever necessary.

3. Orders and conclusion of the contract

Orders may be placed through the online store using the information and options available on the website.

After submitting an order, the customer may receive automated messages regarding its registration and processing. Where additional information regarding availability, payment or delivery is required, a Sanco Grup representative may contact the customer.

Sanco Grup reserves the right to request additional information necessary to process an order or to refuse an order where justified, with the customer being informed accordingly.

4. Prices and payment methods

The prices applicable to products are those displayed in the online store and/or confirmed in the commercial documents relating to the order.

Available payment methods are displayed in the online store and may vary depending on the type of order or the commercial terms agreed with the customer.

For invoices for which a payment term has been granted, payment must be made by the due date stated on the invoice. If the agreed payment term is exceeded, late-payment penalties of 0.5% per day may be charged on the outstanding amount, in accordance with the commercial terms agreed between the parties.

Delivered products remain the property of Sanco Grup SRL until they have been paid for in full, subject to applicable law and the contractual relationship between the parties.

5. Product delivery

Products are delivered to the address specified by the customer in the order using the delivery methods available in the online store.

The estimated delivery time for products in stock is 24–48 hours from order confirmation or, where applicable, payment confirmation.

For products that are not in stock but are available for pre-order, the estimated delivery time may be between 14 and 30 calendar days, depending on availability from the external supplier.

For orders with a value greater than 501 lei, shipping is free within Romania.

For deliveries outside Romania, delivery terms and shipping costs are established individually for each order.

In cases of force majeure or other circumstances beyond Sanco Grup's reasonable control, delivery times may be affected. The customer will be informed where such circumstances significantly affect the fulfilment of the order.

6. Receipt of products

Products are considered delivered when the parcel is handed over to the customer or to a person designated by the customer at the delivery address.

If the parcel shows visible external damage at the time of delivery, we recommend inspecting it, reporting the issue to the courier and informing Sanco Grup as soon as possible.

If the product received does not correspond to your order or presents a problem, please contact us at office@sancogrup.ro or by phone at +40 752 645 008.

7. Warranties and complaints

Products are covered by the warranties applicable under current legislation and, where applicable, by the terms and periods specified in the warranty certificate or product documentation.

If a lack of conformity or defect occurs during the warranty period, the customer may contact Sanco Grup so that the matter can be assessed and the appropriate measures taken in accordance with applicable legislation and the warranty conditions applicable to the product.

For complaints regarding products or orders, you can contact us at office@sancogrup.ro or by phone at +40 752 645 008.

8. Product returns and right of withdrawal

Consumers have the right to withdraw from distance contracts under the conditions and within the time limits established by applicable legislation.

Complete information regarding the exercise of the right of withdrawal, excluded products, the return procedure and refunds is provided on the dedicated product returns page available on sancogrup.ro.

For return requests, we recommend following the procedure described on the returns page and providing the information necessary to identify your order.

9. Personal data protection

Sanco Grup SRL processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection legislation.

Personal data required for processing orders may be used for activities such as account administration, quotations, contracting, invoicing, payment, delivery, warranty services, handling requests and complying with legal obligations.

Marketing communications are sent in accordance with applicable legislation, and consent may be withdrawn at any time.

For complete information about the personal data we process and your rights, please refer to our Privacy Policy and the dedicated Personal Data Protection page.

To exercise your rights regarding personal data, you can contact us at office@sancogrup.ro.

10. Copyright and intellectual property

Content published on sancogrup.ro, including texts, images, graphic elements, page structure and other proprietary materials, is protected by copyright and intellectual property legislation.

Copying, reproducing, distributing or using protected materials for purposes other than those permitted by law is not allowed without the consent of the rights holder.

For notices concerning website content or copyright, please contact us at office@sancogrup.ro.

11. Complaints and dispute resolution

If you have a complaint regarding an order, product or Sanco Grup service, please contact us first so that we can attempt to resolve the matter amicably.

E-mail: office@sancogrup.ro
Phone: +40 752 645 008

If a dispute cannot be resolved amicably, the parties may refer the matter to the competent authorities or courts in accordance with applicable legislation.

Consumers may also contact the Romanian National Authority for Consumer Protection (ANPC), where applicable, in accordance with the procedures made available by that authority.

12. Force majeure

Neither party shall be liable for failure to fulfil its obligations where such failure is caused by an event of force majeure recognised under applicable law.

The affected party shall inform the other party of the occurrence of such an event and shall take reasonable measures to limit its effects.

13. Changes to the Terms and Conditions

Sanco Grup SRL may update these Terms and Conditions whenever necessary to reflect legislative, commercial or operational changes.

The version applicable to an order is the version in force at the time the order is placed, unless otherwise required by law.

14. Contact

For questions regarding orders, products or these Terms and Conditions, you can contact us using the details below:

Sanco Grup SRL
E-mail: office@sancogrup.ro
Phone: +40 752 645 008
Customer support: Monday – Friday, 09:00 – 16:00

Frequently Asked Questions (FAQ)

1. How can I place an order on sancogrup.ro?
Products can be ordered directly through the online store. After placing your order, you will receive the relevant information regarding its registration and processing.

2. How long does delivery take?
For products in stock, the estimated delivery time is 24–48 hours from order confirmation or, where applicable, payment confirmation. For products available for pre-order, the estimated delivery time may be between 14 and 30 calendar days.

3. How can I contact Sanco Grup about an order, return or complaint?
You can contact us at office@sancogrup.ro or by phone at +40 752 645 008, Monday to Friday, between 09:00 and 16:00.