The commercial guarantee is in accordance with the warranty certificate issued by the manufacturer, depending on the product category and represents the period during which the consumer benefits from free repairs from the seller / manufacturer.
Your warranty claims are limited to the possibility of eliminating defects in post-delivery terms. If we fail to eliminate the cause of the product, you may receive a discount or withdraw from the sales contract.
SC Sanco Grup SRL does not warrant and can not be held responsible for products that are not imported by our company, if the delivered products do not correspond to the purpose for which they were purchased. The products (when applicable) are accompanied by warranty certificates of the respective manufacturers. Any complaint will be brought to our attention, in writing, to one of our web site addresses within 48 hours of receipt of the products, and will be forwarded to the supplier of the respective products.
All products benefit, according to the law, from the compliance guarantee, which represents the legal period in which the consumer can bring the product to conformity free of charge. Conformity refers to the characteristics of the product offered to the consumer through the related advertised by the seller / manufacturer.
In the case of a guarantee of conformity, the manufacturer repairs, replaces or refunds the value of the product, in accordance with Law 140/2021. The time period fixed for repairing the repair can not exceed 15 calendar days from the date the buyer notified the seller of the lack of conformity of the product.